Each department within a hotel performs a multitude of processes and operations on a daily basis, regardless of their nature. As a rule, such processes as those regarding hotel occupancy records, guest satisfaction assessment, but also compliance with law-mandated processes (e.g. whilst issuing an account and invoice or filling out police reports for the alien police) pose a significant burden on personnel. To streamline the individual processes encountered by the individual hotel departments, we offer our clients their automation:

• a daily hotel occupancy report with the assumption for the months to come
• an analysis of guest behavior and their preferences
• exporting reports to the Police Corps alien police authorities
• an analysis of the length of stay by guests and the average price per room / bed
• a report on reception desk communication with a guest
• automated mailing prior to a client’s accommodation / prior to a client’s arrival at the hotel
• client satisfaction assessment
• improving the hotel rating in online environment
• online order and booking
• online payment for hotel services
• establishment of a central CRM system for the individual hotel departments
• import and export between the hotel and accounting software